Help Center

If your order has not yet been shipped, contact our customer service team to request modifications or cancellations. Please reach out as soon as possible to avoid delays in processing.

Log into your account and view your order status under "Order History." For guest orders, use the tracking link provided in your order confirmation email.

Orders may be canceled due to insufficient stock or payment failure. You may reorder the item or contact our team for assistance.

your order will ship out as soon as it’s processed by our warehouse. our order processing times are:

1 - 3 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

You will receive tracking information of your parcel by email between 1 to 3 days business days of ordering.

Expedited shipping (pay service)

you should contact support@baphood.com to upgrade it.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Yes, we use industry-standard encryption to protect your payment details for a secure shopping experience.

Double-check your payment details and ensure sufficient funds. If the issue persists, try another payment method or contact customer support.

We offer worldwide delivery. Shipping fees and delivery times vary by region.It usually takes 3-15 days to deliver

Orders are typically processed and shipped within 1-3 business days. Delays may occur during peak seasons.

After shipment, a tracking number will be sent to your email.

you can also track your orders on this page:

17track

Contact our customer service team immediately. We’ll work with the shipping carrier to resolve the issue promptly.

we want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. if for some reason, you are not completely satisfied with your purchase, you may return it for refund or exchange it for another style within 30 days of receiving your order.

merchandise must be returned within 30 days of receipt.
merchandise must be unworn and unwashed.
merchandise must have all original tags attached.
except for quality issues, special products clearance sale are not participating in the return policy.if your order has been paid through store credit or coupon code only, please note that all products will become final sale or clearance sale and not eligible for return or refund.

you can return your product for store credit a different product, or a refund to the original payment method. the original shipping cost (if any) is non-refundable, in most cases.
please note that we do not provide a shipping label on returns.
to begin your return or exchange, please contact us at support@baphood.com
to return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to the address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

The tracking number is required once you send it back. Otherwise, the order will lose the refund service.

Refunds will be processed within approximately 5 to 7 business days after we receive your return.

• The shipping back charges are non-refundable.
• Import duties/taxes and customs fees are non-refundable.
• Except for quality issues, special merchandise does not participate in the return policy.
• Please note that store credits cannot be redeemed for cash. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return.

Thank you for your understanding and continued support. We love, and appreciate each and every one of you.